Five tools, one account

Responsible Gambling Begins Before the First Bet at Spinfever Casino

You play only from 18, and from that moment every account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

ALSI-716553, audited by QUINEL and SIQ since 2016

Opening your account

Your First Look at the Safeguards

By the end you will know the age rule, the licence holder, the helpline and where to write.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-716553

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five controls

Limits That Match Your Evenings

Here you will see what each tool does and when to switch it on.

Your deposit ceiling

Before a big night, a deposit limit caps how much you add to the account, so switch it on rather than after a heavy one.

Decide your shortfall first

A loss limit fixes in advance how much of a shortfall you will accept, so switch it on before the first bet of a session.

Shorter than it feels

A session time reminder appears while you play to show how long you have been at the table; switch it on if hours slip past.

Account closure

Self-exclusion lives in your account, as New Zealand has no national register: a pause is shorter, and this closes play when a break does not hold.

A clearer session view

Reality checks bring up regular notices of your time and spending during play, so switch them on if you lose track of a session.

Setting limits

A Limit Set in Minutes

Here is where the settings live and what to check before you save a limit.

Are your details current?

At sign-in, use your email address and password, then open your profile settings and check that your name and contact details are current.

At the settings screen

In the settings screen, look for the responsible gambling tab, where the limit and exclusion options sit together.

Which limit fits today?

Pick the limit you need, such as a deposit, loss or session limit, and set the figure before the first bet of the day.

From saved to active

Confirm the change and read the summary shown, so you know the limit is active before you deposit again.

Choose how much space you need

A break of hours or days. A time-out pauses your play inside the casino account for a break of hours or days, set whenever you need it. Starting it means no bets and no deposits for that stretch, while your balance and history stay exactly where they are.

A long stop, decided once. Self-exclusion closes your access for a long period, and it cannot be undone early. You start it in the account and the block holds until the term you picked runs out, which is the point: the decision stays made when the urge returns.

Your own block, your own account. There is no national self-exclusion register in this market, so the casino account is where you exclude yourself. Choosing that route turns off access here, and the Gambling Helpline Aotearoa can carry the conversation further with free, confidential support.

Tools That Keep Gambling Away From Minors

Your age, checked twice. At sign-up, a date of birth is entered before any play screen opens, and only players 18+ get through. Proof of identity is checked before the first withdrawal, confirming the age given.

Can a filter block gambling? On a shared laptop or a child's phone, device-level filtering keeps gambling pages out of reach. Set it up yourself, with a password nobody young can guess.

The relative's first call. Over a calm conversation, name what you noticed rather than what you judge, and keep the focus on the household. Relatives can call Gambling Helpline Aotearoa free of charge, at any hour.

Signs that the fun has gone quiet

By the time play stops feeling like entertainment, the money has often already gone further than planned. Catching it early is easier than catching it late, and a deposit limit or a pause in the account is the simplest first step.

Read down this list and see whether any line sounds like your own week.

Playing longer than you meant to
Chasing a loss with another deposit
Hiding your play from someone close
Borrowing money to keep going
Thinking about the next session at work
Feeling flat when you are not playing
Playing to escape a bad day

Where to turn

Where can you get help in New Zealand?

Reach for this block on the day the account tools feel like only half the answer.

Gambling Helpline Aotearoa

The Gambling Helpline Aotearoa answers around the clock, every day, and speaks with players and with the people who live alongside them. Calls and texts are confidential, and you can free text as well as phone. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation offers free counselling, peer and cultural support through 18 clinics nationwide, for players and relatives alike. You can freephone during weekday hours or send a text. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is a Health New Zealand information site for people who gamble and for their families. It sets out signs of harm, practical tips and a finder for local support near you. safergambling.org.nz

Short answers

What else do players ask us about limits?

Clears up the doubt most players bring here: what holds after they close the tab.

Why do you need my age before I can play here?+

New Zealand law requires identity and age to be verified before an account goes live, so we confirm you are 18 or over at that point. Until that check is done, no deposit and no play can start. It is a one-off step, and it protects the underage players who should never reach a casino lobby.

Once I choose self-exclusion, can it be cut short?+

No. The exclusion runs for the whole period you selected, and nothing on our side can shorten it. That firmness is the point of the tool, since it removes the option to change your mind at a weak moment. When the period ends, the account can be used again on your terms.

Are the same limit controls in the mobile version?+

Yes. The responsible gambling tab sits in the same account section whether you sign in on a laptop or a phone. Deposit limits, loss limits, session reminders, reality checks and self-exclusion are all reachable there. Nothing is trimmed down on the smaller screen.

If I exclude myself here, does that cover other casinos?+

No. This market has no national self-exclusion register, so your exclusion is set in your Spinfever Casino account and applies to this platform only. Other operators run their own arrangements and would need to hear from you separately. It is worth making that round of calls on the day you decide.

What actually changes while I take a short pause?+

A pause is a break in play, shorter than self-exclusion, and it suspends the account for the stretch you choose. Deposits are not taken and games stay closed while it lasts. When the pause finishes, play opens again without you having to ask us to switch anything back on.

My brother plays too much, so how do I get advice?+

Gambling Helpline Aotearoa also takes calls from relatives, so you can ring on his behalf and talk it through. Problem Gambling Foundation offers free counselling and peer support, with clinics around the country. Both are listed further down this page with their numbers.