Average 14 minutes, up to NZ$23,000 per transaction
TLS 1.3 encryption, iTech Labs dispute resolution
Straight to a human
Pick a channel and get through to support
Choose the channel that matches your question, because the quickest fix is the one that lands in the right inbox.
Stuck right now
Use live chat for anything urgent on the site, from a stuck deposit to a bonus that will not load; a person typically answers within 2 minutes, day or night.
Write to [email protected] for account questions that need a paper trail, such as bonus terms or a login problem; replies usually arrive within 8 hours.
Gambling helplinesGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Lifeline Aotearoa
When an answer falls short
Can a decision be reviewed?
Unhappy answers can be reviewed, so no reply here is the end of the road.
Dates, amounts, one e-mail
Write to [email protected] with the dates, amounts and any chat reference involved, and a person reads it rather than a queue filter. Replies come within eight hours.
Why keep a reference?
Check the reply for a reference number and keep it. That number travels with your case, so a second agent picks up where the first stopped.
Can it be escalated?
Ask the agent to escalate to a senior reviewer. Spinfever Casino reviews the decision against your record and answers within eight hours of the request.
A regulator outside the casino
Take an unresolved dispute to the Anjouan Offshore Finance Authority, the regulator named on the licence. Include your reference and the final reply you hold.
Sending a message into the void
Skip the forward: the right inbox first time
Landing in the right inbox at Spinfever Casino means your question is not passed around while you wait.
Six questions New Zealand players raise most, each with the plain answer.
trustWhy would I ask for a copy of my data?+
Requesting a copy or deletion of your personal data is your right, so send the request to [email protected]. State whether you want a copy or erasure, and expect a reply at that address rather than in chat. Some records must be kept for licensing reasons, and the team explains which ones.
trustWhat happens when I look up the Spinfever Casino licence?+
Checking the licence takes one line: Spinfever Casino LLC holds number ALSI-716553, issued by the Anjouan Offshore Finance Authority. Company number 970057 sits with the same register in Anjouan. Quote either number when you write about a dispute, so the desk can pull the right record.
trustWhat if I stop playing and want the account shut?+
Closing your account starts with a message to [email protected] from your registered email address. Say plainly that you want it closed, and the team confirms once the balance is settled. If gambling has become a problem, ask for self-exclusion instead, which blocks future access.
trustWhen can I write in a language other than English?+
Replying in English, German, French and Norwegian is what the support team does, at any hour of the day. Pick whichever of those four you write best, and the answer comes back in it. Other languages fall back to English, so keep the first message simple.
trustCan I reach anyone late at night in New Zealand?+
Late nights and weekends are covered, since the desks run 24 hours a day, 7 days a week on New Zealand time. Chat usually answers within two minutes and the phone within three, whatever the hour. Email takes longer, up to eight hours, because it is read in turn.
trustWhere do I take it if the answer falls short?+
Escalating a weak answer begins with [email protected], where the full thread gets reviewed by someone senior. Include your earlier messages, and the reply states what will change. Still unresolved, you may refer the matter to the Anjouan Offshore Finance Authority, which issued licence ALSI-716553.
Knowing the wait
Someone replies at any hour, and the wait is short
You will know how long each channel takes before you pick one.
Spinfever Casino points you to people who are not us
Gambling problems deserve help from people with no stake in your play. These New Zealand organisations work independently of Spinfever Casino LLC and speak with you confidentially, whether gambling has just started to worry you or has been a strain for a while.
Gambling Helpline New Zealand. A free national line for anyone worried about their own betting or someone else's habits.
Problem Gambling Foundation of New Zealand. Counselling and one-to-one support built around the way gambling affects daily life.
Lifeline Aotearoa. A confidential crisis line for anyone whose distress has become too heavy to carry alone.
Have these five things within reach so the first reply can solve the problem.
Your registered e-mail address
Your account ID or last login date
Deposit or withdrawal reference numbers
Screenshots of the error or message
A photo of the payment method used
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